Privacy Policy

1. Introduction

TradesCloud (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and store your information when you use our website and services.

2. Information We Collect

We may collect the following information:

  • Name and contact details (email address, phone number)

  • Company or business information

  • Account data created within TradesCloud

  • Information submitted via forms (e.g. callback requests)

3. How We Use Your Information

We use your information to:

  • Provide access to TradesCloud services

  • Create and manage user accounts

  • Process payments and subscriptions

  • Communicate with you about your account or enquiries

  • Improve our platform and services

We act as a data controller for personal information collected via our website, and as a data processor for data stored within the TradesCloud platform on behalf of our users.

We process your personal data on the basis of providing our services and responding to enquiries.

4. Payments

Payments are processed securely via third-party providers such as Stripe.
We do not store your payment card details.

5. Data Storage

Your data may be stored and processed using secure third-party infrastructure providers, including Supabase, which may operate outside the UK. We take appropriate measures to ensure your data is protected.

We take reasonable steps to protect your data from unauthorised access or disclosure.

6. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties where necessary to operate our service, including:

  • Payment processors (e.g. Stripe)

  • Hosting and infrastructure providers (e.g. Supabase)

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

To exercise these rights, contact us using the details below.

9. Cookies

We may use cookies to improve your experience on our website.
You can control cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies.

10. Contact

If you have any questions about this policy or your data, contact:

TradesCloud
A trading name of The Grassroots Initiative Ltd
Registered in England and Wales
Company No: 16486513

support@tradescloud.co.uk

11. Updates

We may update this policy from time to time.
The latest version will always be available on this page.

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