Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of TradesCloud (“we”, “us”, “our”).

By accessing or using TradesCloud, you agree to be bound by these Terms.

2. Description of Service

TradesCloud is a software platform designed to help trades businesses manage jobs, quotes, invoices, and related business activities.

We may update or improve the platform at any time.

3. Eligibility

You must be at least 18 years old and using the service for business purposes to use TradesCloud.

4. Accounts

  • Access is granted once an account has been created and activated.

  • You are responsible for maintaining the confidentiality of your login details.

  • You are responsible for all activity under your account.

We reserve the right to suspend or terminate accounts where misuse or suspicious activity is detected.

5. Subscriptions and Billing

  • TradesCloud operates on a subscription basis.

  • Pricing is based on the number of users (seats) selected.

  • Payments are billed monthly in advance.

Payments are processed securely via third-party providers such as Stripe. We do not store payment card details.

We reserve the right to change pricing with reasonable notice.

6. Cancellations and Refunds

  • You may cancel your subscription at any time.

  • Access will continue until the end of the current billing period.

  • Unless otherwise stated, payments are non-refundable.

7. Acceptable Use

You agree not to:

  • Use the service for unlawful purposes.

  • Attempt to gain unauthorised access to the platform.

  • Interfere with or disrupt the service.

  • Use the service in a way that could harm other users or our systems.

  • Use the service in a way that places excessive load on our systems or negatively impacts performance for other users.

8. Data and Content

You retain ownership of the data you input into TradesCloud.

You are responsible for:

  • The accuracy of your data.

  • Ensuring you have the right to use and store such data.

We are not responsible for any loss or damage arising from incorrect or incomplete data.

We do not routinely back up user data and are not responsible for any loss of data. Users are responsible for maintaining their own backups where necessary.

9. Data Security

We take reasonable measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Availability

We aim to provide reliable access to TradesCloud but do not guarantee uninterrupted or error-free service.

We may suspend or restrict access for maintenance, updates, or technical reasons.

We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

11. Third-Party Services

TradesCloud relies on third-party services, including:

  • Payment providers (e.g. Stripe)

  • Infrastructure providers (e.g. Supabase)

We are not responsible for failures or issues caused by these third parties.

12. Limitation of Liability

To the maximum extent permitted by law, TradesCloud shall not be liable for:

  • Loss of profits

  • Loss of business

  • Loss of data

  • Indirect or consequential damages

Our total liability shall not exceed the amount paid by you in the previous 3 months.

13. Intellectual Property

All content, software, and materials within TradesCloud are owned by or licensed to us.

You may not copy, reproduce, or distribute any part of the platform without permission.

14. Termination

We may suspend or terminate your access at any time if:

  • You breach these Terms

  • You fail to make payment

  • We suspect misuse of the platform

15. Changes to the Service

We may modify, update, or discontinue features of the platform at any time.

16. Changes to These Terms

We may update these Terms from time to time.

Continued use of TradesCloud constitutes acceptance of any updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Contact

For any questions regarding these Terms, contact:

TradesCloud
A trading name of The Grassroots Initiative Ltd
Registered in England and Wales
Company No: 16486513

support@tradescloud.co.uk

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